Unite Against Covid-19

​​​​​​​​​​​​​​​​​​​​​​​At Ōpōtiki ​District Council we understand that COVID-19 is having a significant impact for our communities and this will continue for some time to come. ​

In light of the Government’s raising the Covid-19 response alert, Council is focusing on continuing to provide essential services which the public rely on.

We are working in ensure the public’s long term welfare and the district's key infrastructure, including water, sewage, solid waste and the contractors who deliver Council services.​

The purpose of the lock-down is to curb the transmission of COVID-19. Council are committed to playing their part and have made careful judgements about loss of community service versus the need for as many people as possible to isolate.  We must do our very best to play our part​.

Thank you for your understanding during this rapidly evolving situation as we work to unite against COVID-19. We will continue to monitor the situation and further changes can be expected.​

Essential Services

The following essential services will remain operating during the mandatory shutdown period. There are changes to how some services will operate so it is important you take note of the following:

Solid Waste

​Urban Kerbside Collection

There are no changes to the Urban kerbside collection.​

This week please put out your refuse bin with the red lid and your two recycling crates as normal.

Make sure your recycling is clean and you have everything out at the kerbside by 8am on your collection day.

N.B. All refuse AND recycling will be going to landfill so, If possible, Council asks the public to clean and store recyclable material, particularly glass, tin and cardboard until after the lock-down.

Refuse Recovery Centres

Council will only be accepting bagged daily household residual waste.

No separated recycling will be accepted.

All waste will be going to landfill.​

Please refer to our Changes to Solid Waste during Covid-19 lockdown down period​ for further information.


The sewerage service will continue as normal.

We stress the importance of only flushing toilet paper. Wet/baby wipes can cause pump stations to block up resulting in loss of service.​

Water Supply

​Potable (drinking) water service will continue as normal.​

Essential Services Personnel

Essential services personnel including Council staff and Council contractors will continue to operate throughout the Ōpōtiki Township and along the coast.

These personnel will be working to keep our essential services running which include: 

Solid Waste, Wastewater, Water Supply and, in the event of an emergency such as a storm, Land Transport and Stormwater.

All staff and contractors will have "Essential Services Response Personnel" badges including the Council logo.

These staff will be trying to practice zero contact for their safety and the safety of the public as much as possible. We ask that these personnel be left to get on with their important work.

If you have questions that need to be asked please contact Council on 07 315 3030.

​Emergency Management

Civil Defence functions have been activated and the organisation is supporting the Ministry of Health which is the lead agency for the pandemic response. Staff with Civil Defence responsibilities remain on standby to respond to any other emergencies that may occur during this period.​

Our Civil Defence team is now operating local helplines to help people access essentials such as food and medication. This service is available to assist people in hardship and offered in addition to a range of other support offered by other agencies such as the Ministry of Social Development.

These measures will particularly assist the disabled, at risk groups, and people without access to their own transport.

The local helpline number for Ōpōtiki is 0800 884 222.

Other Council services and functions

Public toilets and playgrounds

All public toilets and playgrounds are closed until further notice.​


The pound will be closed but staff/contractors will still be responding to emergencies. Do not leave puppies at the pound.


Will be operational for burials which must all be arranged through a funeral director.


Still going ahead through audio visual means. Agenda will still be available on the ODC website 2 working days before each meeting and a written summary of the meeting will be loaded on the web as soon as possible after the meeting.


​Closed. You can still contact the library staff on 07 3156170 or email library@odc.govt.nz. You can also use the Kotui website​ or the Opotiki Library app and keep in touch by following the Library's Facebook page​.

We are also posting updates from the Library team on the Library page on this website​.


Closed. You can still contact the i-SITE staff on 07 3153031 or email InfoCentre@odc.govt.nz.

Council office

Closed. You can still contact us by phone 07 3153030 or email info@odc.govt.nz​

You can also access many of our services online or use the Antenno app​ to send us reports and receive updates from Council or go straight to our Contact us or report a problem page​.

Changes for our suppliers

Due to changing circumstances with the Covid-19 virus please provide your invoices electronically to us via email to ap@odc.govt.nz

We will still endeavour to provide our weekly and 20th accounts payable runs to the best of our ability during this time.​

Your invoice must include the contract or purchase order number otherwise we will not be able to make payment.


Council’s communication channels will remain open and you can keep up-to-date via Council’s website, through Antenno notifications or on Council's Facebook page​.​ All news release can be found on the News page on this website​.

Rates during Covid-19

The Covid-19 pandemic is changing the world as we know it. The actual impacts are unknowable.  What we do know is that our essential services need to continue and that’s what rates pay for.  The Government has provided a significant injection to salaries and wages to enable essential household bills to be paid.  Water and wastewater services, roading, stormwater, cemeteries, our planning services and most importantly our emergency services (we used to call it civil defence) are all examples of essential services that we continue to provide. 

We are very aware though that some people in our community do have financial difficulties, and we are always open to working  something out with them.  ​​The following is a range of resources that may be available to you to assist in meeting your requirements to pay your rates.

Government resources

The government has provided a number of financial support options including the Mortgage repayment holiday scheme, support through Work and Income, the Employer wage subsidy scheme and the Essential Workers Leave Payment Scheme. Full details are available on the covid19.govt.nz​ website.

Rates rebates

A rates rebate is a partial refund for people who pay rates to council and the Rates Rebate Scheme provides a rebate of up to $640 for low income earners who were paying rates for the home in which they were living on 1 July 2019. Links to full details and a rates rebate application form are on our Rates Rebate Scheme page​.

Rates remission

​​​​​​​​​​​​Both Opotiki District Council and Bay of Plenty Regional Council apply policy on rates remission and postponement.​ We already have remission policies for financial hardship in place. These are available all the time, not just when there is a pandemic or something of national significance. Full details of rates remission policies are available on our Rates Remissions and Postponements page.

Payment plan

If you think you are going to have trouble paying your rates on time, please do not hesitate to contact Council to discuss the issue; phone 07 3153030 and ask for the rates team.​

Ways to pay

There are a number of ways property owners can pay their rates electronically through Telebanking, Internet Banking, online by Credit or Debit Card or Real Time Debit (BNZ and Westpac Bank only). 

For full details on each option visit our Payment Options page​​.​

Community Support

Please see our Community Support and Services page​ for details on local support and information on the drive-thru testing and assessment centre in Opotiki.

​Together we can slow the spread

The unite against COVID-19 website provides everything you need to know about COVID-19 in one place. Learn the simple steps you can take to unite against the virus and slow its spread. Find out what help is available and get the latest updates.​ It is your complete one source of truth. covid19.govt.nz​ 

Reporting breaches

NZ Police have launched an online form for those who wish to report breaches of self-isolation and non-essential businesses still operating. Please report all incidents online at the link below. https://​www.police.g​ovt.nz/105support

Page reviewed: 08 Apr 2020 11:08am