Community support and services

​​​Civil Defence have proudly supported individuals, households and community groups during the lock-down. This included food deliveries, fire wood and even water for some drought affected homes. As of 3 June 2020 the delivery of welfare moved to other social service providers. Civil Defence understands that families may still be struggling and it is important to know that there is still help available.

For details of available support you can check the government's website or call the helpline on 0800 779 999.

COVID-19 testing

If you have COVID-19 symptoms, call your doctor or Healthline on 0800 611 116. ​

Ōpōtiki Community Services

Below is a list of community service groups and the services they provide:


Whakatohea Māori Trustboard – Te Pou Oranga o Te Whakatōhea

  • Kaumatua support - access to essential services for kaumatua and the elderly
  • Mental health and addictions - tailored to a person's needs
  • Social services - video call and phone counselling

Services can be accessed by calling 0800 315600


Whakaatu Whanaunga Trust

  • Support with domestic violence/whanau crisis
  • Rangatahi - Youth support via online and/or Facebook
  • Emergency housing support

Services can be accessed by calling 07 3155174 extn 702


Te Ao Hou Trust

  • Support to access grants
  • Coordination with other essential services
  • Whānau Direct funding to support whānau in crisis 

Call 07 3156266 or leave a message on the website


Financial hardship and assistance

If you've been affected by COVID-19, Work and Income may be able to help, even if you're not on a benefit. There are various ways you can get assistance, whether you're an individual or an employer. For further information visit and click on the COVID-19 tab at the top of the page. 

For general enquiries 0800 559 009 or call 0800 552 002 for questions relating to superannuation.

​Health and Wellbeing

If you have any health concerns you can call Healthline on 0800 611 116 or call your local GP for advice or book an appointment.

Church Street surgery

Call: 07 315 6307

Operating hours:  8.30am-12.30pm and 1.30pm-5pm closed during public holidays


Whakatōhea Health Clinic:

Call: 07 315 6126

Operating Hours: 8.30-5pm

After hours: after 5pm medical hub is only open until 10pm for acute illnesses only and is open Saturday and Sunday from 8am to 10pm including public holidays. 


Toi Ora

Call: 07 315 7900

Operating hours: Mon – Fri     8:00 AM – 4:30 PM

After Hours: Phone Ōpōtiki community health centre on 07 3158500


Whakatohea also offer mental health service and can be contacted by calling 07 3156042 or 027 443 939. Whakaatu Whanaunga Trust also offer support for rangatahi or whānau experiencing domestic violence and can be contacted on 07 3155174.

If you are unable to make contact with the above services you can freecall or text 1737, 24 hours a day, 7 days a week, for support from trained counsellors. For general questions relating to health call Healthline on 0800 611 116 for advice and support.



Ōpōtiki Pharmacy

Operating hours: Monday to Friday 8.30am - 5pm

Saturday 9am-12pm

Sunday and public holiday 10am-12pm on alteration with Kerry Nott Pharmacy

Please Call: 07 3156251


Kerry Nott Pharmacy

Operating hours: Monday to Friday 8.30am - 5pm

Saturday 9am-12pm

Sunday and public holiday 10am-12pm on alteration with Ōpōtiki Pharmacy

Please Call: 07 315 6240

​Some local Facebook pages you might want to follow:

Opotiki Trades and Services - Where local businesses & customers can find each other. ​

Eastern Bay COVID Business Support Hub - Businesses post information about an available job so our community can find employment.

Page reviewed: 08 Oct 2020 11:01am