If you are an existing Work and Income New Zealand client or a New Zealand resident needing financial support: please ring Work and Income on 0800 559 009.
If you have been temporarily displaced from your home due to COVID-19 and need support to find short term temporary accommodation, please call the Ministry of Business Innovation and Employment 's Temporary Accommodation Service on 0508 754 163
If you are a foreign national in need of support and have been unable to access assistance from your embassy please contact the Bay of Plenty Regional Council on 0800 884 880 and ask to speak to the Civil Defence welfare team.
If you're not sure what assistance may be available or don't know who to contact for help, call the free government helpline on 0800 779 999 or visit www.covid19.govt.nz
Ōpōtiki Community Services
Below is a list of community service groups and the services they provide:
Whakatohea Māori Trustboard – Te Pou Oranga o Te Whakatōhea
- Kaumatua support - access to essential services for kaumatua and the elderly
- Mental health and addictions - tailored to a person's needs
- Social services - video call and phone counselling
Services can be accessed by calling 0800 315600
Whakaatu Whanaunga Trust
- Support with domestic violence/whanau crisis
- Rangatahi - Youth support via online and/or Facebook
- Emergency housing support
Services can be accessed by calling 07 3155174 extn 702
Te Ao Hou Trust
- Support to access grants
- Coordination with other essential services
- Whānau Direct funding to support whānau in crisis
Call 07 3156266 or leave a message on the website www.teaohou.org.nz
Financial hardship and assistance
If you've been affected by COVID-19, Work and Income may be able to help, even if you're not on a benefit. There are various ways you can get assistance, whether you're an individual or an employer. For further information visit www.workandincome.govt.nz and click on the COVID-19 tab at the top of the page.
For general enquiries 0800 559 009 or call 0800 552 002 for questions relating to superannuation.
Health and Wellbeing
If you have any health concerns call your local GP for advice or book an appointment.
Church Street surgery
Call: 07 315 6307
Operating hours: 8.30am-12.30pm and 1.30pm-5pm closed during public holidays
Whakatōhea Health Clinic:
Call: 07 315 6126
Operating Hours: 8.30-5pm
After hours: after 5pm medical hub is only open until 10pm for acute illnesses only and is open Saturday and Sunday from 8am to 10pm including public holidays.
Call: 07 315 7900
Operating hours: Mon – Fri 8:00 AM – 4:30 PM
After Hours: Phone Ōpōtiki community health centre on 07 3158500
Whakatohea also offer mental health service and can be contacted by calling 07 3156042 or 027 443 939. Whakaatu Whanaunga Trust also offer support for rangatahi or whānau experiencing domestic violence and can be contacted on 07 3155174.
If you are and unable to make contact with the above services you can freecall or text 1737, 24 hours a day, 7 days a week, for support from trained counsellors. For general questions relating to health call Healthline on 0800 358 5453 for advice and support.
Operating hours: Monday to Friday 8.30am - 5pm
Sunday and public holiday 10am-12pm on alteration with Kerry Nott Pharmacy
Please Call: 07 3156251
Kerry Nott Pharmacy
Please Call: 07 315 6240
Some local Facebook pages you might want to follow: